Clients’ Charter
The Morris Cook commitment to you is to give the very best service by:
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Always welcoming you in a friendly and courteous manner/way
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Preparing your assignments in time, so that you do not incur any penalties. If you do, we will pay the fine
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Being honest, truthful, “up front” and open with you at all times
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Honouring our commitments to you
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Team members being available during normal working hours to help you with any problems
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Opening on a Saturday morning or arranging to see you in the evening, by appointment only.
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Having an out-of-hours answer-phone service
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Answering the telephone within three rings
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Replying to your letters within 5 working days
In return, all we expect from you is:
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To give us all your bookwork within 2 months of the year end
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To give us your books within 14 days of the end of the VAT quarter so we may prepare the return on time
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To be honest and truthful with us
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To reply to our letters within 10 working days
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To pay our bills promptly on presentation
